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Service Assurance Overview

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  • Executives View

    Meeting Business Objectives thru NetBoss Service Assurance • Cross-organization accountability • Eliminate system data silos • Measure Customer Experience • Harmonize department efforts

    Executive

  • Operational Management View

    Meeting Operational Objectives thru NetBoss Service Assurance • Cross-departmental accountability • Align SA processes • Reduce MTTR • Compare historical performance • Meet stringent SLAs • Reduce Call Wait times

    Unique!

  • Operational View

    Operational Readiness thru NetBoss Service Assurance • Cross-organization communication • Minimize impacts on SA performance • Improve the customer’s experience • Measure Experience • Improve capacity planning • Predictive analysis

    Customizable.

  • NOC View

    NetBoss Service Assurance at “the cold face” • Concise and timely information • Service faults • Service degradation • SLA violations • Effect on customer experience • Drive informed decisions

    Cool.

NetBoss Technologies, Inc., utilizes a top-down approach that integrates your strategic business level objectives as a part of our Service Assurance Solutions This assures all aspects of your operations are obtaining the maximum advantage possible from the products and services that make up your Service Assurance Solution.
 
The NetBoss approach is to understand your strategic business level objectives first and then tune everything we do to assure the Service Assurance Solution meets those goals. Although unique for each corporation, strategic goals cascade throughout the organization into many operational goals and even more tactical plans that require applications and staff to deliver the resulting tactics. NetBoss harmonizes those goals, plans, tactics, applications, and people to deliver Service Assurance Solutions that:

  • Focus each level of the organization on consistent goals
  • Improve inter-organizational communications
  • Drive consistency and accountability through
        Executive, Manager, Operations, & NOC levels
  • Reduce operational complexities and their associated cost

Increase margins

  • Improve customer loyalty and service use
  • Lower operational and lifecycle cost
  • Lower IT and deployment cost
  • Reduce administration and operational complexity
  • Maximize existing and new infrastructure investments

Innovative new end customer revenue-generating services

  • Faster time to value of resources and services
  • Faster time to repair
  • Access to cross-functional data to understand and control Customer Quality of Service

Improve end customer experiences

  • Reduce churn
  • Increase service use
  • Improve overall satisfaction

NTI weaves their experience from deploying Service Assurance Solutions in multiple industries into every installation. At NTI we work with you to define and implement the applications necessary to achieve your goals and provide cost-effective solutions through our service and applications:

  • NetBoss XT NMS Platform
    • Service Impact Analysis
    • Fault Analysis
    • Performance Analysis
    • Administration Functions
  • Trouble and Change Management
  • Executive Dashboards
  • Network Modeling Engine
  • Business Optimization Services
  • NOC Managed Services
 

Open and Pre-Integrated Applications
NetBoss XT’s pre-integrated applications maximize utility; using open interfaces minimize future infrastructure investment.

  • OSS/J Interface to integrate Trouble     Management Systems
  • Northbound Agents to CRM
  • Integrated Root Cause Analysis
  • Access to Inventory Systems












Product Links
NetBossXT
Trouble and Change
Root Cause Analysis
Dashboards
RAD
NetBoss Manage.IT
Solution Demos





 


Line of Sight
Delivering a superior customer quality of service relies on a clear line of sight: Customer Experience, Services Offered, Resources Available.

line of site video
For more video overview presentations of NTI’s Business Optimization Center offerings  >>click here <<

Experienced Subject Matter Experts and Field Tested Applications

NetBoss Technologies is distinguished from the competition by an integrated OSS approach, a patented modeling technology, and a team with a breadth and depth of solution knowledge based on 20+ years of experience installing and integrating NetBoss around the world. NTI has the experienced staff you need to specify, install, and manage emerging technologies and services, such as VoIP, MPLS, 3G Mobile, WiMAX, Metro Ethernet, or Layer2/Layer3 VPN.


Realize End-to-end Visibility

NTI improves end-to-end visibility and communications of data across multiple business applications while automating many complex analyses. Complex analysis such as, automatically performing topographical/geographical based root cause analysis of service-affecting events, automating end-to-end workforce management to rapidly repair problems, mitigate SLA violations, or accurately report SLA performance are performed to meet organizational goals. By providing this unified view of your data silos, we unleash actionable and focused information from the data that exists in your network.

  
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