- NetBoss Acuity
- Acuity FTTH 1.0
- Acuity FTTH and SLA 2.0
| Small to mid-size networks struggle to take full advantage of network correlation and pro-active testing because typical solutions require significant up-front CAPEX and expense. Cloud based Acuity delivers these advanced services to smaller operators at a fraction of the cost larger network operators typically pay for in-house solutions. NTI’s Acuity service is an extension of your operating environment, not a replacement, to deliver constant real-time incremental functionality that provides immediate value and a rapid ROI. Network alarm and performance information is presented via remote mobile dashboards, keeping network status in the palm of your hand Acuity Network Element Alarm Filter
Acuity Pro-active testing and configuration reconnaissance
Acuity Root Cause Analysis (RCA) Network
Acuity Root Cause Analysis Network Automated Trouble Repair Acuity Root Cause Analysis (RCA) Network
Acuity Root Cause Analysis Network Automated Trouble Repair
Acuity Root Cause Analysis Network Service Priority
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DashboardsNetwork Element (NE) alarms are fitered and correlated to minimize the number of alerts reported. Additionally, alerts from multiple devices are combined on one display.
- Pinpoint problems, reducing the time and staff it takes to repair problems
- Accurately identify equipment to repair reducing unnecessary truck rolls
- Deliver succinct information regarding network health executives can use to plan maintenance and growth needs
- Monitor new services (wireless, video, data, TV) with existing staff
Network Element Alarm Filter/Proactive Testing
Proactive testing keeps you a step ahead of catastrophic conditions. Finding out about your network devices, such as incorrectly confgured or isolated devices, can:
- Find problems before they lead to failures to minimize
- PUC violations
- Customer trouble reports
- Out of service time
- More effciently schedule and dispatch repairs to minimize overtime
- Improve overall customer satisfaction to facilitate new service introduction
Root Cause
NetBoss engineers administer and maintain the expert system that provides your operations team with information necessary to take action to repair failure scenarios. Years of experience gained from managing similar networks is combined with patented modeling and RCA technology to deliver actionable information. The cross domain (switching, transport, access) reporting identifes the equipment to repair while suppressing sympathetic alerts in other domains. By pinpointing the problem domain you can:
- Eliminate duplication of effort; multiple departments/staff are not diagnosing the same problem
- Reduce unnecessary truck rolls by accurately identifying equipment to repair
- Track problematic areas to more effectively plan maintenance and growth needs
- Monitor new services (wireless, video, data, 4G/LTE with existing staff
Minimize Metaswitch and Calix Device Alerts
Problem: |
Devices have many alerts and events that are not critical and the stream of alerts hides the fact that a signifcant condition exists. For example, a Metaswitch logical port shows call connection errors 20 times a minute. The number of alerts masks the real problem. |
Value: |
By automatically reducing the number of errors, staff can determine if the problem is signifcant and the appropriate action to take. |
Description: |
NetBoss XT will provide an additional alert feed of only valuable alerts that are determined by the device type and procedures of the carrier. |
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Mobile dashboards deliver information to executive, operations, and feld staff. Mobile and interactive, they deliver actionable information anywhere a moderate speed internet connection is available, keeping network status in the palm of your hand.
Using Root Cause To Automate Trouble Repair
NetBoss engineers work with your existing trouble management system interface to deliver the detailed data necessary to initiate repairs. RCA determines the most probable item to repair. The trouble management interface provides the necessary information to initiate and track the repair. This process can be fully automated or be placed in queue for staff approval. Signifcant detail is automatically passed to trouble management systems, such as, NE ID, least replaceable item, GIS coordinates, and priority.
An automated trouble repair interface provides the ability to:
- More effciently schedule and dispatch repairs to minimize overtime and remove human error
- Send the right technician to the right location and do more repairs in a day with the same staf
- Improve overall customer satisfaction to facilitate new service introduction
Using Root Cause To Manage SLA Contracts
NetBoss engineers work with your existing BSS systems to map the effect of faults to your service offerings. This provides a clear understanding of the overall cost of the problem and aids in the prioritization of repairs. This more complete picture of equipment faults facilitates informed decision making when assigning repair priority. The available prioritization could signifcantly reduce revenue losses, for example:
- Quickly identify probable SLA violations reducing losses from payback clauses
- Signifcantly reduce penalties from
- PUC violations
- Customer trouble reports
- Out of service time reports
- Minimize service downtime and associated billing adjustments
Performance Reporting
Acuity provides your operations team with the information necessary to determine the performance of your access (PON/FTTH) network. This endpoint detail (ONT basis) makes customer specifc reporting available.
- Performance Statistics to “prove” advertised internet speeds and availability
Acuity cross domain (switching, transport, access) detail can identify network wide bottlenecks.
- Show where and how bottlenecks effect voice and data communications
- Effective planning for future over build or resource additions
