Dashboard Applications

 

Dashboards are a unique NetBoss offering of Web-based applications that put you in control of your business strategies.  Interactive dashboards based on your business needs help you manage your business objectives, service offerings, customer relationships, inventory, or workforce by unleashing the power of the data in your network. The focus on key areas of your business puts information and action at your fingertips.  Dashboards are Web-enabled and are accessible from any Internet-enabled device, including tablets or smart phones.

Dynamic Information and Communications
Information is dynamically displayed in graphical dashboard formats that are easy to understand at a glance, providing a snapshot of network conditions that you can use to view developing situations, make decisions, and take action if necessary.  More than just a reporting tool, dashboard information can be directly sent to anyone in the organization via email, web, or SMS. 

Cross Data Silo Boundaries
Dashboards cross typical data silo boundaries to view how your business is performing laterally.  Because dashboards gather information from all your systems and can scope and filter data, they can be configured to meet the needs of various operational and service level personnel. Because dashboards are Web-based, regionally or geographically dispersed operations can monitor, analyze, compare, share, and improve services across the entire organization. Dashboards are available when and where you need them, whether in the office, the board room, the NOC, or on the road.

Runtime Framework

The dashboard runtime framework is a distributed Web-based environment that provides accessibility on virtually any smart-connected device. The thin-client high-definition graphic interface delivers vivid representation of data with powerful drill-down capabilities to make the most detailed information readily available. Dashboards are classified as Scorecard, Executive, or Operations, depending on the intended use and detail of the information. 

Scorecards
Scorecards provide a visual up-to-date measurement of company success against your strategic goals. Choose from one concise weighted company performance index to groups of targeted business
areas that need special monitoring
and control, such as:

• SLA Management
• MTTR
• Customer Satisfaction
• Customer growth
• Response to New Products

Executive Dashboards
Executive Dashboards provide an executive level overview of key performance metrics that let you monitor, analyze, compare, share, and improve organizational performance. Keep track of divisions, regions, forecasts, and financial data from a single graphical display, making it easier to analyze situations, make decisions, and respond quickly.  Some examples include:

• Service indicators including download speeds, HTTP browsing performance, DNS resolution time
• Overall resource usage, CPU, MEM, interface utilization for networks and systems
• Trend-based; round trip delay; latency, Jitter; call completion ratio, MOS, ASR
• Key performance indicators (KPIs) (connected calls, dropped calls, percent handover success, etc.)
• Key quality indicators (KQIs) (handset replacement, time to provision, customized internal commitment tracking, etc.)
• Customers/services provisioned

Operations Dashboards
Operations Dashboards provide insightful indicators for service quality, faults, and performance, as well as alarm, event, and trouble-ticket summaries. Examples include:

• Alarm summaries per domain (switching, transport, IP network, VAS, applications, etc.)
• Fault and correlation
• Fault history for identification of trends
• Service and service impact management
• Trouble change and incident management
• Performance management
• Inventory management
• NetBoss health monitoring